Program Manager - Volunteer Program

The Program Manager - Volunteer Program is the external marketing name for our internal role, Program Manager, Guide Program. The Program Manager, Guide Program will join a high-performing team to help ensure Resolution’s achievement of key objectives, with specific duties related to the successful strategy and management of the Resolution Guide Program. This role will lead communication and outreach strategies to build Guide community and support volunteer engagement initiatives that recognize members of our community for their contributions in supporting Resolution Fellows and our mission. The Program Manager will also be responsible for the maintenance and development of our Salesforce-based volunteer management system, HandsOn Connect. This position will also manage a Program Coordinator and set strategy to build a pipeline of Resolution Guides to support our Fellows as the organization grows. 

The candidate must have a flexible schedule, be prepared to join meetings and conference calls earlier and later than regular business hours – including some weekends, and be willing to occasionally travel to support the Programs Team, both nationally and internationally.   

Key responsibilities

Work collaboratively with professional staff, Fellows, and volunteers to support programmatic goals and organizational growth as follows:

Guide/Fellow Team Management 

• Serve as a primary point of contact and support for onboarded Resolution Guides.
• Conduct Guide Training calls for new Guides.
• Work with the Programs team to support Guides through the review of monthly and semi-annual reports, problem-solving, and frequent follow-up.
• Coordinate the introduction of Resolution Guides to Fellow teams in collaboration with other Program staff.
• Schedule and send Monthly Guide Report reminders in Salesforce.
• Update and maintain volunteer records in Salesforce and other volunteer management systems.
• Collect and analyze data and feedback in order to evaluate impact and efficiency of the Guide program and recommend and implement changes as appropriate.
• Manage and maintain our volunteer management system, HandsOn Connect, including its interaction with Salesforce.
• Oversee Guide onboarding and ensure Guides have engaging and current support materials.
• Work with the Director of Programs to develop and oversee the Guide Program budget.
• Review and approve Guide Elections and the annual Guide re-election process. 

Volunteer Engagement

• Lead strategy for volunteer engagement, virtual and in-person volunteer appreciation events, community events, a community newsletter, and social media, with support from other team members, as needed.
• Develop strategies to recognize Guide contributions.
• Maintain the Guide community Facebook and LinkedIn groups by adding members and posting engaging content.

Volunteer Recruitment

• Support the Program Coordinator, Guide Program with developing and implementing volunteer recruitment strategies to maintain a consistent stream of virtual volunteer mentors entering the Guide Program that ideally reflect the diversity of Resolution’s Fellows, and grow the pipeline as Fellow numbers increase.
• Support the Program Coordinator, Guide Program in their work with corporate partners to maintain current relationships and recruit new corporate volunteer partners in collaboration with the Assistant Director of Programs.
•  Provide support to the Program Coordinator in the management of the mentor matching process for recently onboarded Resolution Fellows.

Management

• Manage and support the professional growth of the Program Coordinator, Guide Program.

Other Related Duties, As Requested

Qualifications

• 3-5 years of relevant professional experience.
• Highly organized with meticulous attention to detail and follow-through.
• Prior stakeholder, relationship, or membership management experience.
• Ability to handle sensitive information about donors, team members, Resolution Fellows, methodologies, etc. with discretion and good judgment.
• High degree of computer literacy, including extensive knowledge of Microsoft Office (Word, Excel, PowerPoint) and Google Suite. 
• Experience managing a volunteer management platform; Salesfore experience preferred.
• Experience using data to inform program strategy.
• Friendly and outgoing personality, and comfort running trainings, webinars, and regularly networking to grow the volunteer community.
• Commitment to the principles of Inclusion, Diversity, Equity, Access, and Learning (outlined here in our DEI statement: https://resolutionproject.org/deistatement/)
• Commitment to protecting young people from abuse, per Resolution’s Youth Protection Policy.
• Resolution requires that all staff be fully vaccinated with an FDA or WHO authorized vaccine (or approved for an exemption as a reasonable accommodation due to a medical reason or sincerely held religious belief). Resolution abides by each state’s requirements, and acknowledges those may change over time. If moved forward to the phone screen stage, you will have the chance to ask a team member more about this requirement.

Preferred

• Prior staff management experience. 
• Experience with donor database software (we use Salesforce). Training on our system is available. 
• Passionate about young people making an impact, and a commitment to social change and social entrepreneurship.