Nonprofit CRM Analyst

The Electronic Frontier Foundation (EFF), an established San Francisco-based nonprofit organization defending online privacy and free expression, is looking for a full-time Dynamics Analyst to support the Development team’s use of the CRM to maximize our efficiency and fundraising.

As the Nonprofit Dynamics 365 Analyst, you will be responsible for managing and maintaining our organization's Dynamics 365 environment in cooperation with IT and engineers within the organization. Your role will be crucial in optimizing our use of Dynamics 365 to enhance operational efficiency and effectiveness across the organization.

We value candidates who bring diverse experiences and perspectives, professional and otherwise, to our team and to EFF as a whole. If you can add value to EFF’s Development team, please apply.

Some of What You’ll Do

The Dynamics 365 Analyst will be responsible for:

• Providing technical support and troubleshooting assistance to users regarding Microsoft Dynamics CRM/365.
• Conducting training sessions and developing training materials for onboarding new employees and empowering existing users to maximize their utilization of the CRM system.
• Configuring and customizing entities, workflows, and business processes as per organizational needs.
• Performing routine maintenance tasks, including data management, deduplication, and updates to maintain data integrity and accuracy within the system.

Some Of the Things We’re Looking For

To be successful in this job, you’ll need:

• In-depth knowledge of Dynamics 365 configuration, customization, and administration in a nonprofit setting.
• A keen understanding of how the CRM contributes to business goals in a nonprofit fundraising team.
• Strong understanding of Dynamics 365 security model, including roles, users, and privileges.

What Else You Should Know

This position may be based at our offices in San Francisco or anywhere in CA, DC, GA, MA, NV, NJ, NY, OR, or WA. This position will need to keep Pacific time zone hours regardless of location. The compensation for this position ranges from $88,400 to $116,700 depending on experience and location.

EFF is a great place to work! We offer a supportive and empowering environment, along with an excellent benefits package including housing cost assistance, student loans assistance, medical, dental, and vision insurance, a 403(b)(7) retirement savings program with matching, paid time off, holiday benefits, paid parental leave, a dog-friendly workplace, and more.

As an advocacy organization, EFF is committed to being part of a diverse community. Diversity of life experiences makes a big difference in how we identify and litigate legal issues, design privacy-enhancing software, and organize our activism. To that end, we deliberately seek applicants with different perspectives, identities, and experiences to build an inclusive workplace to better inform our advocacy and defense of freedom in our digital world. EFF is an equal opportunity employer and encourages people of all races, genders, ages, abilities, orientations, ethnicities, and national origins to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

EFF is looking to fill this position as soon as possible and will review applications on a rolling basis so please submit your application promptly, but no later than Friday, October 18, 2024. Please know we value hearing about you, so applications without a cover letter will not be considered.