Information Systems (IS) Coordinator

About ScholarMatch

Founded in 2010 by author Dave Eggers, ScholarMatch began as a scholarship crowdfunding

platform and has since evolved into a full-service college access and persistence organization.

At ScholarMatch, we are committed to supporting first-generation college students from

low-income backgrounds earn a bachelor’s degree within five years. We’re working towards

realizing our vision where all students have access to higher education, support to persist to

graduation, and opportunities to succeed in fulfilling careers.

Education opens doors to opportunity and social mobility by allowing students a chance to build

fulfilling careers. However, the road to higher education is paved with challenges that can be

particularly daunting for first-generation college students. We strive to change this scenario for

young people from low-income backgrounds by offering them comprehensive support services

focusing on individualized college and career advising, targeted scholarships, and ongoing

mentorship from high school to college graduation and the launch of their careers.

Our ultimate goal is to nurture a community of young people who can successfully navigate the

higher education landscape, confronting its challenges, breaking barriers, and redefining

success on their paths to graduation and beyond. Learn more at ScholarMatch.org.

Position Description

ScholarMatch is seeking a full-time, non-exempt, union Information Systems (IS) Coordinator

to play an important role in our non-profit. The IS Coordinator reports to the Associate Director

of Information Systems to provide data analysis, impact evaluation, and technology

infrastructure coordination. The IS Coordinator will work with the AD of Information Systems

and the Director of HR on new initiatives and contribute to important organization-wide

projects.

This position will assist in overseeing aspects of data collection, research, and evaluation for the

organization. In addition, the IS Coordinator will help implement and maintain the technology

infrastructure and support the needs of all teams across ScholarMatch.

This position is based in California but can work remotely, and is ideal for someone who wants

to use their data and technology skills to help scale our organization and advance education

equity and the mission of ScholarMatch. This role must be able to travel for work, work

weekends, and extended or evening hours to support events as needed.

Primary Responsibilities:

Data Management & Analysis

● Support in the collection of program and evaluation data to assess performance

● Develop and manage dashboards, reports, and workflows for monthly, quarterly, and

annual analytical reports

● Systematize data protocols and procedures, and collaborate with multiple teams to

perform data-related administrative tasks

● Maintain program data integrity and contribute to analysis where possible

● Conduct research for special data projects and initiatives

● Complete assigned data requests in a timely manner

● Attend collaborative meetings with other departments as needed

IT Support

● Support all teams to customize, refine, and maintain our Airtable system (including

web-based applications such as Zapier)

● Support in the maintenance of our Airtable system, including program data uploads

● Administer dashboards, program reports, forms, templates, bases, and workflows

● Collaborate with the AD of IS to develop solutions to ensure interoperability between

Airtable and other applications

● Work with the AD of IS to prepare training and how-to guides for ScholarMatch

information systems

● Support with presentation and creation of IT trainings for staff as needed and effectively

convey technical information to non-technical stakeholders, create training materials,

and collaborate with various teams

● Support the organization's technology growth plan

● Process and store confidential data and information according to ScholarMatch

guidelines

● Track and maintain hardware and software inventory

● Attend trainings and webinars to stay up to date on the latest developments in

information systems, data management, and technology to continuously improve the

organization’s practices

● Perform all other duties and tasks as assigned, “all hands on deck” mindset

Requirements:

● Bachelor’s degree in STEM; math, computing, or data science preferred

● Two (2) years of experience in data analysis and information technology systems or

related work experience

● Experience in managing data, performing analysis, and supporting IT systems in a

professional setting

● Superior analytical and organizational skills, i.e. able to manage large data sets, draw

insights, and organize information effectively for various stakeholders

● Ability to exercise confidentiality of information and professional boundaries

● Understanding or experience of the project management process

● Advanced competency in Excel and databases, e.g. creating complex formulas, pivot

tables, and data visualizations to support data analysis and reporting needs

● Able to learn quickly and adapt to new tools that streamline and automate workflows

● Proficient understanding of database design and coding to ensure efficient data storage

and retrieval, with an emphasis on maintaining data integrity

● Meticulous attention to detail to ensure accuracy in data management, analysis, and

reporting

● Able to be flexible with a strong work ethic and commitment to meeting tight deadlines

● Able to identify issues and develop technology-driven solutions to improve processes

and outcomes

● Strong written and verbal communication skills

● Knowledge and understanding of the diverse backgrounds of the students and

communities served by ScholarMatch

● Working knowledge of recent and emerging software applications to streamline and

automate workflows

● Must be able to perform all functions of this position within what would be deemed to be

reasonable accommodations

● Must be able to communicate effectively with a variety of personalities throughout the

organization

● Must be comfortable working in an anti-racist organization with a diverse group of

external callers and visitors and internal staff at all levels

Preferred but not required:

● Experience with Airtable, i.e. experience in customizing Airtable bases, building and

refining formulas, automating workflows, and integrating with other applications

● Experience with G Suite

● Experience with Basecamp

● Comfortability with Mac operating systems

Compensation and Benefits

ScholarMatch practices a transparent, negotiation-free salary process. Starting salary is

commensurate with years of experience, regional location, and is based on a competitive public

interest salary scale.

The salary range for this position is:

● San Francisco Bay Area: $72,030 - $84,819

● Greater Los Angeles Area: $61,226 - $72,096

As a growing organization, ScholarMatch prides itself in offering a competitive benefits package:

● 100% paid medical, dental, and vision for full time employees with company FSA

contribution

● 401k retirement plan with 4% employer match, 100% vested on day 1

● 20 accrued PTO days per year

● 13 paid holidays every year, plus a staff-wide 'winter break' with reduced workload

● Annual retention bonus that increases with every year

● Eligibility for a one month paid sabbatical after your 5-year anniversary

● Pre-tax commuter benefits with employer contribution

● Phone stipend if applicable

● Staff and dependent EAP access

How to Apply

Apply online through the career page: scholarmatch.org/careers

ScholarMatch does not discriminate in employment on the basis of race, color, religion, sex

(including pregnancy and gender identity), national origin, political affiliation, sexual

orientation, marital status, disability, genetic information, age, membership in an employee

organization, retaliation, parental status, military service, or other non-merit factor.

ScholarMatch is an equal opportunity and inclusive employer. We celebrate diversity and are

committed to creating an inclusive environment for all employees.

Please join us!