Stakeholder Engagement Manager

Remote Working Position

Deadline: 6th October 2024

About Supply Trace

Supply Trace is an open access database that identifies potential risks in global supply chains to enable both supply chain due diligence and more effective accountability. The tool combines expert desk-based risk investigations with machine learning / AI-powered mapping of customs records and other supply chain data to map relationships deep into supply chains, beyond tier 1. Supply Trace exists to incentivize and enable businesses, and other stakeholders, to mitigate and provide remedy for adverse human rights and environmental impacts in global supply chains. It does this by highlighting potential risks in specific production locations and supply chains from evidence curated by our research. It presents this information in a granular way so that decision makers can take action.

Launched in March 2024, Supply Trace is currently a research project incubated at Northeastern University. In its pilot phase, it focuses on the apparel sector and links between forced labor in the Uyghur Region of China and shipments to the U.S. In the future, Supply Trace will progressively expand to other industries, affected regions, and categories of risk. Supply Trace is available for anyone to search who has an interest in better understanding supply chain conditions, including companies, government, trade experts, civil society, investors, lawyers, auditors, advocates, journalists, researchers and more.

Supply Trace is at an exciting period in its growth and development and is looking for a Stakeholder Engagement Manager to drive up-take and use of the existing platform, as well as providing support for our ambitious expansion plans. Successful applicants will have the opportunity to contribute to the future growth and vision for Supply Trace and must be prepared to “get their hands dirty” with a wide variety of tasks. We are scaling quickly and will be hiring new team members throughout the remainder of 2024.

Job Description

Responsible for: Work Study Student(s) (Northeastern University Undergraduates)

Responsible to: Project Director

In this varied role, the Stakeholder Engagement Manager will provide essential support and coordination on all aspects of growing the reach and influence of Supply Trace. Together with the existing team, they will be responsible for driving uptake of the tool at an exciting phase in the development of Supply Trace, as well as helping to establish the product in the wider open data and supply chain data communities. Joining a small but growing team, this role presents the opportunity for an ambitious individual to shape and evolve the role beyond its initial scope.

The Stakeholder Engagement Manager will manage relationships with existing and new Supply Trace stakeholders and partners, as well as working closely with Northeastern University Supply Chain Analysts (students) to ensure the accuracy of supply chain relationships in the tool as more data is brought into the system.

They will run Supply Trace’s social media presence and be involved in other areas of communications activity, including the development of case studies of the tool in action, identifying and securing speaking slots at industry events and press outreach and liaison.

Finally, the Stakeholder Engagement Manager will provide support on reporting to Supply Trace funders, preparing presentations, and preparation and follow-up to Supply Trace’s quarterly Board meetings.

Job Responsibilities

Management and teamwork:

• Close work with Supply Trace’s Project Director, as well as the in-coming Product Manager
• Responsible for overseeing Northeastern Work Study student(s) (who provide Marketing and Communications support)
• Liaison with Northeastern University Supply Chain Analyst(s) (students)

Stakeholder engagement and partnerships:

• Outreach and stakeholder engagement to grow the reach, size and influence of Supply Trace – including with potential partners in the open data and supply chain data communities
• Calls and demos with potential users of Supply Trace
• Managing of key relationships with civil society, facilities, brands and retailers
• Providing proactive recommendations for developments that could improve a user’s experience of Supply Trace
• Identifying potential Premium Feature clients and managing inquiries around Premium Features
• Keeping a pulse on innovation and trends in the industry
• Participating in strategy development

User support and Data Accuracy:

• Spotting trends and patterns in user feedback, to help the team prioritize technical development and new features, and communicating these to the Product Manager
• Managing the enquiries inbox and flagging more detailed enquiries to leadership
• Collaboration with Northeastern University Supply Chain Analyst(s) (student role) to ensure accuracy of data and supply chain relationships in Supply Trace

Communications and Marketing

• Work with Project Director and Work Study Student(s) on newsletter mailings (including managing the subscriber database), social media, speaking engagements, press outreach and other elements of communications and marketing strategy
• Support on annual user survey and subsequent creation of case studies and testimonials from users

Administration / coordination:

• Monthly KPI reporting, analysis and presentation to team
• Support with preparation for speaking engagements including making decks and drafting talking points
• Support on reporting to grant funders
• Logistics and scheduling support for team and stakeholder meetings
• Logistics and scheduling support for quarterly Advisory Board calls, including taking minutes and working with the Supply Trace team on necessary follow-ups

The Ideal Candidate

• 3 – 5 years’ experience in a sector with a complex global supply chain
• Undergraduate degree in Supply Chain Management (or similar)
• Excellent written and spoken English
• Strong communicator, excellent presenter
• Enjoys engaging with a diverse range of global stakeholders, building and strengthening relationships, understanding user needs and the nuances of stakeholder management
• Working knowledge of web content management systems, digital marketing tools and social media platforms, such as WordPress / Squarespace / Wix, Mailchimp and LinkedIn (or similar)
• Strong time management and organizational skills
• Proactive, self-starter, team player
• Must be a critical thinker and have an interest in innovation
• Experience in, or a desire to be a part of, a start-up and / or small team environment
• A basic awareness of, and interest in learning more about, open data and open source initiatives

Compensation

• Up to 55,400 USD p/a, dependent on location and experience
• There is flexibility on the employment structure of this role, dependent on candidate preference e.g. hired as an employee of Northeastern University, or hired as a freelance consultant. The chosen structure will affect final salary and benefits package.
• This role has enormous growth potential alongside the expansion of Supply Trace
• The team is open to flexible working patterns, encouraging team members to work in the most effective way that ensures that work gets done efficiently

Apply

• To apply for this position, please submit your CV/resume, cover letter and a sample of your writing (no more than two pages each) via this form.
• Deadline: 6th October 2024. We will be reviewing applications and conducting interviews on a rolling basis, so encourage early applications.

For more about Supply Trace

Run a Trace

Learn more about the Supply Trace

Watch our introductory webinar

Our Commitment

Supply Trace is committed to creating an inclusive and representative environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.