Ukrainian Speaking Case Manager

General Responsibilities 

• Provides comprehensive case management services to program participants by researching community partners and making referrals to appropriate social service agencies, community-based organizations, and/or social service providers. 
• Recruits program participants through internal referrals and outreach to eligible individuals within the Ukrainian community. 
• Completes eligibility screenings for all clients recruited by or referred to the PC Program. 
• Conducts comprehensive intakes for all clients determined eligible for the program. 
• Develops goal-oriented, client-centered self-sufficiency plans with each enrolled program participant addressing their long- and short-term needs and goals.  
• Guides program participants through referrals, providing follow-up, check-ins, and assistance, ensuring all services are linguistically and culturally appropriate. 
• Screens for direct client financial assistance eligibility in accordance with JFCS’s basic needs direct assistance rubric, facilitates disbursement, and conducts all necessary follow-up and associated financial reporting. 
• Travel regularly throughout the service delivery area (for home visits, agency visits, service provider visits etc.) 
• Maintains regular contact and positive rapport with all PC clients. 
• Collaborates closely with other JFCS resettlement case managers to facilitate PC enrollment of referred clients and coordinate services to dual-enrolled clients. 
• Liaises with and makes internal referrals to the JFCS volunteer program and staff, as needed. 
• Provides ongoing guidance to and communication with volunteers matched with PC clients for English tutoring, career mentorship and more, as needed.  
• Completes case notes and required assessments in online database (Apricot) in a timely and consistent manner. 
• Maintains comprehensive case files for each enrolled client, ensuring client confidentiality and protection of personally identifiable information. 
• Participates in all program meetings, staff development activities, and fully engages as a member of the Refugee Team. Participates in ongoing trainings, professional development opportunities, and HIAS cohort meetings as required.  
• Acquires comprehensive knowledge and thorough understanding of the eligibility and programmatic requirements of PC Program.  
• Prepares PC program reports as required. 
• Performs other duties as assigned. 

Skills/Abilities That are a Must-Haves: 

• Fluent in English, Ukrainian and Russian 
• Valid California Driver's license and reliable vehicle with registration and insurance 
• Authority to work in the United States 
• Compassion, empathy, and a commitment to diversity, humility and the recognition of the inherent dignity and agency of each client with whom you partner.  
• Strong organizational skills with the ability to juggle multiple tasks, set priorities and effectively manage time, and meet deadlines; strong attention to detail. 
• Ability to contribute both independently and as a team member, to take initiative and follow instructions. 
• Proven written and oral communication skills including the ability to modify the approach when working with diverse communities. 
• Demonstrated ability to build and maintain relationships with clients, customers, community service providers and/or businesses. 
• Ability to work occasional early morning, weekend, or evening hours. 
• Excellent problem-solving skills, and ability to provide conflict resolution. 
• Computer literate, with proficiency in Microsoft Office 365 Suite and ability to navigate other database software. 

Bonus but not Required Skills/Abilities: 

• Bachelor’s degree OR at least 4 years of professional experience working as a case manager, social worker, or other position with direct client contact and experience. 
• Lived experience as an immigrant, refugee, asylee, humanitarian parolee or experience working with immigrants, refugees, asylum seekers or other displaced individuals. 
• Knowledge of nonprofit environment and/or social service resources in Orange County.