To apply click or copy link below- DO NOT apply via Idealist
Background
The Senior Member Relationship Manager is a highly visible member of the CAPC team who is responsible for designing and implementing a customer experience program which has direct correlation to brand loyalty, membership retention and renewal revenue. The Senior Member Relations Manager must identify and address the needs of CAPC members to create customer journeys that include automated messaging, membership guides, group presentations, and high-level strategy meetings with leaders from member organizations. The candidate must also demonstrate the high value proposition of CAPC to our membership network. They will help members understand how to use CAPC products to reach program and organizational goals through engagement in the CAPC community and utilization of member resources. All of these outreach efforts ensure that CAPC is effective in pursuing its mission of supporting members to improve care for patients with serious illness, and that CAPC retains member revenue to ensure organizational health. Member retention and member utilization of CAPC resources are the success metrics for the Senior Member Relationship Manager.
The insight and knowledge garnered from the Member Relations team’s direct contact with members informs customer-focused activities at CAPC including recruitment, content development, marketing, special projects, fundraising and research. The ability to understand each customer segment’s needs and challenges and the capacity to synthesize and articulate these insights to other departments is central to identifying gaps in and opportunities among CAPC offerings.
This position oversees two Member Relations team members and reports directly to the Senior Director of Member Services.
Roles and Responsibilities
Qualifications
About the Center to Advance Palliative Care (CAPC)
The Center to Advance Palliative Care (CAPC) is a national organization dedicated to increasing the availability of quality, equitable health care for people living with a serious illness. The organization maintains a national membership to support the growth of palliative care programs in health care organizations across the country and the world, and we deliver palliative care education to tens of thousands of clinicians each year. As the nation’s leading resource in its field, CAPC provides health care professionals and organizations with the training, tools, and technical assistance necessary to meet the needs of patients with serious illness.
CAPC aims to uphold the values of Diversity, Equity, Inclusion, and Belonging (DEIB) both in the work we do on behalf of a diverse patient population, and in the makeup and functioning of a diverse organization. We are committed to recruiting and supporting an increasingly diverse staff that represents a constellation of perspectives and experiences, and we expect that all CAPC staff embrace our DEIB goals.
Work Requirements
Compensation
Full-time, exempt position; starting $90-95k per year.
Benefits of Working at CAPC
To apply click or copy link below- DO NOT apply via Idealist
Background
The Senior Member Relationship Manager is a highly visible member of the CAPC team who is responsible for designing and implementing a customer experience program which has direct correlation to brand loyalty, membership retention and renewal revenue. The Senior Member Relations Manager must identify and address the needs of CAPC members to create customer journeys that include automated messaging, membership guides, group presentations, and high-level strategy meetings with leaders from member organizations. The candidate must also demonstrate the high value proposition of CAPC to our membership network. They will help members understand how to use CAPC products to reach program and organizational goals through engagement in the CAPC community and…
Benefits of Working at CAPC
Benefits of Working at CAPC
To apply for this position please use link Center to Advance Palliative Care Submission Manager - Senior Member Relationship Manager (submittable.com)
Do Not apply via Idealist