Program Coordinator

About the National PREA Resource Center Team

The National PREA Resource Center (PRC) is a project of Impact Justice operated via a cooperative agreement with the Bureau of Justice Assistance (BJA) within the Office of Justice Programs (OJP) at the U.S. Department of Justice (DOJ). The PRC serves as the national source for training and technical assistance to assist adult prisons and jails, juvenile facilities, lockups, community confinement, and tribal confinement facilities in their ongoing work to eliminate sexual abuse by increasing their capacity for prevention, detection, monitoring, and responses to incidents, and to provide services to victims and their families. We also support the Justice Department in training, certifying, providing continuing education, and maintaining the systems and instruments for auditors who determine facilities’ compliance with PREA.

Who You Are

You are someone eager to own a project from beginning to end; you are attendant to detail and have the capability of keeping track of several ongoing projects with various timelines, tasks and details. You have experience supporting program activities and with administrative, logistical and substantive tasks.

You have a customer-service orientation, naturally empathize with colleagues to understand and anticipate needs in order to minimize frustration, and don’t tend to get impatient or flustered easily. Naturally, you won’t have an answer to every question you are asked, but you enjoy finding the answer; you are a person who wants to find new solutions to new problems. You are excited to engage with various stakeholders and collaborators - including our partners at the Department of Justice, corrections professionals, advocates, our dedicated contractors and consultants, and the PREA auditor community.

That said, we know there are great candidates who may not think they fit into what we’ve described above or who have essential skills we haven’t mentioned. If that is you, don’t hesitate to apply and tell us about yourself! And if you are someone with a family member who is or has been incarcerated, or if you have other direct experience with the criminal or juvenile legal systems, we will be particularly excited to hear from you.

What You Will Do

The anticipated start date for this position is October 2024. You will be a valued member of the PRC and report to the Senior Program Manager of Training within the PRC’s Training and Support team; however, you will work collaboratively with other teams and will likely receive guidance from and/or collaborate with other program directors, the PRC director, PRC partners, and other staff members for project-specific tasks. You will coordinate the day-to-day operations of the PRC’s PREA Academy, which is a suite of multi-month online courses designed to train and guide learners as they understand and implement various components of the PREA Standards. These courses may include eLearning coursework, both asynchronous and synchronous, readings and assignments, small group discussions, presentations by subject matter experts, and coaching. They encompass both beginner and advanced training topics. You will also contribute to other aspects of the Training and Support portfolio.

Your core responsibilities will be:

• Implementation of Programmatic Activities – You will be responsible for coordinating the deliveries and updates of the PREA 101 and PAIT courses. Tasks vary but may include:
  • Handling all day-to-day operations, including but not limited to: responding to faculty and learner questions and needs, facilitating resource and systems access, and ensuring adherence to the course schedule; Coordinating with other cross-project teams such as information systems, data, operations, and strategic planning; Coordinating administrative support staff contributions; Coordinating internal planning meetings; Developing organizational systems; Developing timelines, tracking activities and tasks, and maintaining records; Making resource requests as necessary; and Communicating with internal and external stakeholders and/or partners, including DOJ officials, corrections professionals, advocates, contractors/consultants, auditors, and more.
  • Supporting the development and delivery of additional new courses under the PREA Academy umbrella as assigned.
• Process Development and Implementation – You will support the development and implementation of process guides and help institutionalize them within the PREA team. This may include substantive (for example, training protocols) or administrative (database instructions) items.
• Systems Administration – You will use and support use of operational and recordkeeping tools and systems used by your team (such as GSuite, Asana, Articulate Rise, FormAssembly, LearnUpon, Discourse, Cvent, Salesforce, and Zoom). This means entering data, producing reports, troubleshooting problems, and training and providing support to other users.
• Strategic Input and Program Design – You will provide strategic input on the PREA 101 and PAIT program design by thinking through ways to make aspects of the course and course operations more streamlined, leveraging data collected from previous deliveries to incorporate changes into upcoming deliveries.
• Serves as a liaison to other departments – You will work with other leads and staff on the Training and Support team and with other teams and departments to complete other tasks as assigned.

Education/ Experience Level

Successful candidates applying for a Program Coordinator position at Impact Justice will have at least 4 years of professional training/education and/or closely-related experience and 1 year work experience demonstrating communication, time management, and problem solving skills.

Required Qualifications

1. At least 4 years of professional training/education and/or closely-related experience and 1 year work experience demonstrating strong communication, time management, and problem-solving skills.
2. Applies initiative and can be counted on to complete tasks reliably and with exceptional quality.
3. Ability to employ systems and tools to develop and monitor timelines for tasks and program components or initiatives.
4. Ability to communicate verbally and in writing in a clear, concise, and well-organized manner; relative independence in communication via email or phone.
5. Ability to complete a variety of tasks in a timely and efficient manner, managing multiple priorities to meet deadlines.

Preferred Qualifications

1. Facilitates internal meetings with minimal supervision and can outline next steps from meetings, capturing notes as needed.
2. Strong work ethic and ability to interface among teams, collaborate with internal and external stakeholders, community partners and agencies.
3. Knowledgeable about learning management systems, instructional design, and e-learning platforms.