Case Manager - Highgarden

New Destiny’s mission is to end the cycle of domestic violence and homelessness for low-income families and individuals by developing and connecting them to safe, permanent, affordable housing and services. To achieve its mission, New Destiny builds and manages housing with on-site services; offers innovative programs that assist survivors in finding and retaining affordable housing; and works to expand access to permanent housing resources for survivors. New Destiny is the largest provider of supportive housing for domestic violence survivors in New York and is a leading advocate in the effort to obtain the resources needed to end family homelessness in New York City.

New Destiny is seeking to hire a full-time Case Manager to provide regular on-site services at our New Rochelle location. This building is a 219-unit, service-enriched permanent and affordable housing development, with 77 units set aside for domestic violence survivors, in the New Rochelle section of Westchester County. The Case Manager will work within a team of a Senior Case Manager and two other Case Managers led by the Program Director to maintain and grow a robust program to focus on fostering family stability by connecting families to resources; maintaining a violence-free environment and helping children thrive emotionally, physically, and academically. This is a full-time position requiring one late night a week (e.g., 11:00 am to 7:00 pm) and occasional weekend hours. The Case Manager will report directly to the Program Director.

Duties and Responsibilities

Case Management Responsibilities:

• Case Management Responsibilities:
• Provide comprehensive case management services to a caseload of 18-25 tenants, including counseling services, crisis intervention, and other appropriate supportive services.
• Develop programming and activities in collaboration with the social service team and the families.
• Work with tenants on caseload to create and implement annual wellness plans to meet individual goals.
• Conduct annual assessments with tenants to assess stability and ongoing social service needs.
• Plan and implement age-appropriate therapeutic activities for children.
• Research, organize, and implement after-school programming and occasional weekend activities.
• Build connections in the community and provide referrals to stabilizing community programming, including recreational activities, mental health services, physical health services, employment enhancement services, etc.
• Work with families to follow up with schools, clinics, and other providers where appropriate.
• Contribute to the program database of borough-specific and city-wide educational and recreational programs.
• Maintain a strong relationship with New Destiny Housing’s Housing Stability Services team members who are providing Health and Wellness and Financial Coaching on-site to tenants. This includes following up with referrals and assisting with connection to services.

Administrative Responsibilities:

• Attend weekly supervision meetings with the Program Director.
• Enter all tenant contacts and group work into ECM regularly.
• Collect and maintain information on children and families (report cards, skills evaluation, surveys, etc.)
• Conduct monthly meetings and case conferences with Family Support Program staff.
• Maintain up-to-date case files and ensure all data is inputted into the case management database.
• Contribute to the development of best practices for the Family Support Program.
• Work with volunteers and interns to enrich youth and family events.
• Other duties as assigned by the Program Director.

Qualifications

• Bachelor’s degree required. A BSW or BA/S in the areas of Psychology, Sociology, and Early Education is preferred.
• Must have knowledge of services in Westchester County.
• A minimum of 2 to 4 years of direct service experience preferred.
• Knowledge and experience assisting individuals to access resources in the areas of housing stability, health & mental health, and food security.
• Proven track record in engaging children and adults who have experienced homelessness and domestic violence preferred.
• Ability to be empathetic, creative, and resourceful. Experience with trauma-informed care preferred.
• The ideal candidate is a person who is highly organized, flexible, and resourceful.
• Strong written and oral communication skills, computer literacy, and sound judgment.
• Bilingual Spanish/English is strongly preferred.

Compensation/Benefits

$57,000 per year with competitive benefits. This full-time position has a benefits package including medical, dental, vision, short disability, PTO paid holidays, and 401(k). EOE

No Phone Calls

New Destiny is an equal-opportunity employer committed to diversity. Survivors of domestic violence and people who have experienced housing instability are encouraged to apply.

• Must have knowledge of services in Westchester County.
• A minimum of 2 to 4 years of direct service experience preferred.
• Knowledge and experience assisting individuals to access resources in the areas of housing stability, health & mental health, and food security.
• Proven track record in engaging children and adults who have experienced homelessness and domestic violence preferred.
• Ability to be empathetic, creative, and resourceful. Experience with trauma-informed care preferred.
• The ideal candidate is a person who is highly organized, flexible, and resourceful.
• Strong written and oral communication skills, computer literacy, and sound judgment.
• Bilingual Spanish/English is strongly preferred.