Manager, Operations

About Humanity United

Humanity United is a philanthropic organization dedicated to cultivating the conditions for enduring peace and freedom. We recognize that we live in a deeply interconnected world where we are all united by the challenges and opportunities we face. We support and walk alongside partners who are working to advance human dignity and change the systems that enable violent conflict and human exploitation around the world. Together, we strive to foster a more inclusive, free, and peaceful world where all people have an opportunity to flourish.

Position Summary:

Humanity United is seeking an Operations Manager to manage all day-to-day office operations, services, policies, procedures, and resources to ensure organizational effectiveness and efficiency. As part of the Facilities team, the Operations Manager will cultivate and maintain strong relationships with facility-related vendors, property management administrators, and security. In collaboration with the People Team and Community Manager, the Operations Manager is a thought partner on HU-wide initiatives that support and advance HU’s culture and mission and logistics coordinator for internal and external DC regional events. In collaboration with the People and Facilities teams, this role will also develop, implement and maintain policies and procedures to support a work environment that balances organizational needs, public health, workplace safety, staff engagement and builds HU’s organizational culture.

The successful candidate will have experience managing multiple concurrent projects and drive initiatives in a cross-functional and dynamic environment, and be responsible for regularly assessing office needs, including space planning.

Based in DC, this role will report to the Director of IT, Facilities, and Security. This is a full-time exempt position. This role will require approximately 3 days per week in-person in HU’s Washington DC office. Outside of this, our hybrid work approach provides ongoing flexibility for regular remote work for this position, combined with periodic in-person team and all-staff gatherings.

Core Job Responsibilities:

Project Management

• Develop and implement short- and long-term projects, policies, and procedures with strategic impact on operations and the workplace, in collaboration with Leadership.
  • Lead and implement ongoing workplace projects and office moves and evaluate specific needs that support HU’s mission, culture, and teams.
  • Develop and manage budgets for Washington DC office operating expenses and org-wide special projects.
• Lead and run the budget requisition and purchase order (PO) process for the Washington DC office; working closely with the Finance and Legal teams to complete contracts and agreements, monitor invoices and approvals, and ensure POs are received and processed.

Facilities Management

• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, compliant with legal regulations, to ensure the health and safety of all employees and visitors.
• Manage day-to-day facilities operations, logistics and procurement.
• Stay up to date on current office trends and drive internal thinking on various aspects such as how the space should be used and maintained, acting as critical resource for all space planning projects and facility use policies.
• Manage office inventory to ensure the procurement, availability and tracking of supplies and equipment, staying mindful of cost saving opportunities.
• Partner internally (People, Finance, IT) and externally (building management, architects, contractors) on the design, construction, and ongoing operations of office.
• Develop and maintain Emergency Plans and Procedures, including evacuation protocol, CPR training, and maintaining a current Emergency Manual.
• Manage the office registration and access systems for rotating space use following playbook policies and update technical platform applications as needed.
• Support org-wide security objectives by issuing employee badges, auditing security reports, and enforcing the organization’s security policy.
• Use a DEIJ lens in sourcing, selecting, and managing vendors and partners; track vendor pricing, rebates, and service levels; review all operational invoices and ensure they are submitted for payment.
• Introduce innovative workplace amenities and services based on staff feedback and needs.
• Coordinate and communicate building related tests, planned disruptions, and updates with property management and building engineers.

Event Management

• Collaborate with staff to coordinate logistics for in-office meetings and DC regional in-person gatherings and All Staff events.
• Plan and execute details for events, including venue procurement, hotel accommodations, catering, and transportation.
• Manage vendor relationships and maintain an up-to-date database for efficient logistical support.
• Day of coordination with event support staff, ensuring high-quality assistance during all events.
• Design and implement employee engagement initiatives, in partnership with the People Team, that prioritize and promote employee recognition, community, and wellness.
• Manage annual events budget and expenditures for informed decision-making.
• Conduct evaluations and provide reports on event outcomes to internal staff.

Workplace Experience

• Cultivate a positive workplace environment that fosters and reflects HU’s values with inclusive initiatives and activities that encourage and empower staff.
• Keep staff advised of evolving formal policies, procedures, and processes with overview presentations and internal communications developed in partnership with Facilities, People, and Leadership.
• Support a cross-functional team from IT, Facilities, and People in implementing and managing HU's hybrid work environment.
• Assist with onboarding of new hires, inventory procurement, and distribution of employee swag.
• Use strong internal partnerships to develop new-org wide policies and initiatives to promote a positive working environment.

Knowledge, Skills and Abilities:

Must-have requirements:

• Commitment to HU’s mission and values (including Diversity, Equity, Inclusion, and Justice) is a must.
• At least 5 years of progressive experience in project management, facilities operations, workplace services, and internal / virtual events.
• Strong leadership and administrative skills backed by tangible evidence of successful project management experience in facility operations, event logistics, budget preparation, and financial management.
• Proven effective thought leader in developing policies, procedures, and processes.
• Excellent interpersonal, communication, relationship-building and influencing skills.
• Experience in managing both a distributed team and a workplace portfolio including office site selection, budgeting, vendor management, and health & safety compliance.
• Demonstrated problem-solving orientation and ability to work independently to anticipate and resolve problems before they escalate.
• Extremely detail-oriented with high standards of quality and a focus on continually improving processes.
• Experience with MacOS, audio-visual systems, and video conferencing platforms (Zoom & Microsoft Teams).
• The right to work in the United States.

It’s a bonus if you bring:

• Direct lived experience of the issues we work on.
• Knowledge of soft facilities services, interior design, accounting, and facilities systems.
• Expertise in planning for future space utilization and workplace experience requirements of an evolving organization.

We encourage qualified candidates lacking formal or direct experience to describe how their background has served as preparation for this role.

Salary: The salary range for this position will vary by geographic location to account for local job market & cost of living. Starting salaries within the range are based on job-related skills, experience, and background. At HU, salary progression is based on performance and proficiency in a role over time.

For candidates based in the Washington, DC Metro area, the starting annual salary range is $100,222 - $111,358.