Head of Support (Northern Central America and Mexico)

Duty station: Tegucigalpa, El Salvador, Mexico City, Guatemala City.

Please note fluency in both English and Spanish is required for this position. Candidates who do not command either of the languages will not be able to be considered.

1. Background/Context

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

The purpose of the Head of Support position is to ensure that all support functions are providing high quality and efficient support to programme implementation.

1. Generic Responsibilities

The following is a brief description of the role:

• Line management for support managers such as Finance, HR & Admin, Logistics and ICT.
• Member of the Country Management Group (CMG)
• Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
• Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action
• Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans
• Responsible for ensuring quality and timely support to project implementation.
• Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs
• Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation

1. Specific Responsibilities

• Create collaborative and supportive working relationships between support and programme teams in all offices, ensuring respectful communication and timely responses
• Build the skills, leadership and strategic vision of the support function managers to set up policies and processes, to think creatively and develop cost and time effective support systems at national level
• Ensure support team competency (skills and knowledge) in the implementation of cash-based interventions and market based programmes during emergency, recovery and protracted crisis contexts
• Ensure that NRC NCA operates within all relevant national laws, and complies with all regulations including those related to the labor law
• At the request of the Country Director, participate in the investigation of allegations of suspected fraud or misconduct and produce required reports
• Accountable for corruption mapping and mitigation practices and procedures in the operation;
• Support and lead organizational development and change management processes

1. Generic Professional Competencies

• Minimum 4 years’ experience in a senior management position in a humanitarian/ recovery context
• Experience working in complex and volatile contexts
• Allocation of resources and costs expertise
• Documented results related to the position’s responsibilities
• Knowledge of market analysis and cash-based interventions
• Knowledge about own leadership skills/profile
• Fluency in English and Spanish, both written and verbal
• Knowledge of and previous experience from Latin America

Find more details about the role HERE.

1. What We Offer

• Type of contract: 24 months, renewable upon funding.
• Salary/benefits: According to NRC salary scale, terms and conditions
• Duty station: Tegucigalpa, El Salvador, Mexico City, Guatemala City.

Find out more about the benefits of working for NRC HERE.

Important information about the application process:

• Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organization helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

• Learn more about NRC HERE.

Internal candidates are encouraged to apply, and we are also open to external applicants who can show a commitment to NRC and being part of a challenging, but important mission to make a difference.

NRC might review applications before the advertised deadline, therefore interested candidates are encouraged to apply early.

Please note fluency in both English and Spanish is required for this position. Candidates who do not command either of the languages will not be able to be considered.

About Us

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity
• contribute to building a safe environment for all
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH