Program Manager - Street to Home

• Provides day-to-day coordination of Street-to-Home Program in collaboration with the Bethesda Cares management team to achieve desired outcomes. Including cross-collaboration with Street-to-Home Program sub-recipient partner organizations.
• Responsible for accurate HUD APR reporting through utilization of HMIS data, working in collaboration with Bethesda Cares management, data personnel, and sub-recipient organizations to achieve quality data reporting.
• Supervision of all Critical Time Intervention personnel and implementing all applicable program guidance and human resource functions.
• Guides staff in providing case management support and utilizing housing first principles, trauma informed care, harm reduction techniques, and strengths-based approach that empowers households. Supports staff in handling difficult or complex cases.
• Ensures all CTI staff are implementing timely and accurate data management functions including case notes, assessments, data entry into the Homeless Management Information System (HMIS), and other data management systems.
• Working with program staff to initiate and coordinate ongoing relationships with community support, including street outreach programs, CoC programs, and permanent housing resources.
• Promotes professional development of staff.
• Oversees the coordination of services with the Bethesda Cares Programs Director.
• Assists with training case management staff in the Bethesda Cares case management approach, trauma informed care principles, harm reduction practices, and motivational interviewing as well as in program-specific procedures.
• Attends internal and external meetings on behalf of Bethesda Cares and Programs Director as needed.
• Other duties as required.

EDUCATIONAL & WORK EXPERIENCE REQUIREMENTS

• Licensed -– Master Social Work (Master’s degree required)
• Minimum of two years of experience providing counseling or case management services to individuals/families experiencing homelessness or other related populations.
• Working knowledge of the theories, principles, techniques, and practices of social service delivery systems with emphasis on Housing First methodology.

APPLICABLE Knowledge and Skills

• Working knowledge of Housing First, client-centered approach
• Demonstrated cultural competence
• Demonstrated ability to lead a team of case managers
• Excellent interpersonal and conflict resolution skills
• Excellent listening, organizational, and problem-solving skills.
• Strong oral and written communication skills
• Knowledge of community resources available to vulnerable populations.
• Ability to be flexible, adapt and adjust to rapid change within a fast paced and growth-oriented environment
• High confidence level in working independently
• Possess and maintain a positive, solution-oriented approach.
• Willing to be trained in Critical Time Intervention practices.

OTHER REQUIREMENTS

• Knowledge of MS Office software (e.g. Word, Excel, PowerPoint)
• May require some weekend and evening hours
• Travel throughout the Montgomery County community is required.
• Valid driver’s license and access to a vehicle required, as well as proof of auto insurance.

Maintain Social Work Licensure through the Maryland Board of Social Work Examiners