What about group and interpersonal conflict?

Summary:

Basic techniques for addressing conflict between two people or in groups

Free Management Library offers a variety of perspectives and tools to address interpersonal conflict. See http://www.mapnp.org/library/intrpsnl/conflict.htm . The library also helps with group conflict. See http://www.mapnp.org/library/grp_skll/grp_cnfl/grp_cnfl.htm