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For better or worse, there will be times when volunteer management professionals are called upon to settle or alleviate conflict. Fortunately, there are some great tips and tools out there for establishing a smooth conflict resolution process. And should it come to letting a volunteer go, no worries…here are some ideas on how to make it as painless as possible:

• Firing a Volunteer

Also see Ethics; Legal Issues; Risk Management

• Conflict Resolution – The Resource Center, Corporation for National and Community Service
• Dealing With Problems, Complaints or Disputes – Volunteering England
• How to Deal with Conflict – Steve McCurley @ National CASA Association
• Why Good Volunteers Do Bad Things: A Look at the Subtleties of Volunteer Motivation – Steve McCurley @ National CASA Association
• Working in Groups: If the Group Creates a Problem – National CASA Association

Firing a Volunteer

• A Few Pointers on the Unpleasant Topic of Firing Volunteers – Sarah Jane Rehnborg, Ph.D., ServiceLeader
• How to Fire a Volunteer and Live to Tell About It – Steve McCurley @ National CASA Association
• Letting Volunteers Go (Word Document) – Wales Council for Voluntary Action

Didn’t find what you were looking for? Let us know and consider checking out the following sites:
Energize, Inc.
The Resource Center (CNCS)
Volunteer Canada
Volunteering Australia
Volunteering England
World Volunteer Web